Documentation
Thanks for visiting the new Distech Controls website!
During this transition, we are also phasing-out SmartSource and have moved to another hosting system: our Documentation and Resources portal.
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Consult our complete Distech Controls offering, and complete your order directly through our store powered by VelocityX.
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A Distech Controls online forum, creating a community for our SIs to exchange on best practices, common problems and solutions, access FAQs, etc. and more.
Return Material Authorization (RMA) Forms
Please select from the following options:
- Request an RMA for a Defective Product
- Request an RMA for an Order in Surplus
- Request an RMA for a Supplier Shipping Order Entry Error
- Request an RMA for an Order Error
Frequently Asked Questions (FAQ)
How do I request an RMA for a defective unit?
Please contact the Technical Support team at 1-800-404-0043 ext. 1 or via email at TechnicalSupport@distech-controls.com. Please note that you will be asked to provide the serial number / Neuron ID of each unit.
Where can I find the Neuron ID on a controller?
On the side of the controller, you will see a white label/sticker. This label contains the Neuron ID which looks similar to: 0700108ed200
How long does it take to process a RMA?
Within 30 days of receipt of the product(s) at Distech Controls, you will be informed of the results from our investigation and subsequent decision.
How do I obtain a status update on my RMA?
Please feel free to call Customer Service at 1-800-404-0043 ext. 2 or email sales@distech-controls.com. Be prepared with a reference number, such as the ticket number or RMA number that was issued to you by Distech Controls.
Is it possible to obtain a detailed report on the results of my RMA?
Yes. If a concise explanation of our test and analysis is required, please contact the Distech Controls Technical Support team at 1-800-404-0043 x1, or via email at technicalsupport@distech-controls.com.
SmartInstaller
This page allows you to run SmartInstaller directly from your Internet browser.
SmartInstaller is an intelligent application that provides a simple and efficient method of installing and updating all Distech Controls applications, wizards and LNS plug-ins. Once installed, the SmartInstaller will automatically verify the state of installed files and prompt you when updated versions are available for download from our website.
The following is available through the SmartInstaller:
- ECLYPSE platform files and tools
- EC-gfxProgram, graphical programming interface
- Productivity Enhancing Tools
- EC-Net 4 + EC-NetAX Pro and Supervisor
- EC-Net Support Pack
- Configuration wizards
- Specific applications such as .apb, .nxe and .xif files
- Lonwatcher and Londisplay
Current version: 2.9.12201
As a FireFox user, you need to have installed the FxClickOnce add-on to be able to run the SmartInstaller from this site.
For Windows 7, 8 & 10 Users
Under certain circumstances, the SmartInstaller will need to be run with administrative privileges. Use the following procedure when you encounter problems with unauthorized accesses or permissions:
- Download the SmartInstaller patch to your desktop.
- Extract the zip file on your desktop.
- When you want to run SmartInstaller, right click on the 'Launch SmartInstaller' icon and select 'Run as Administrator'.
Destination Control Statement
Distech Controls commodities, technology, or software are subject to trade control laws, including the export control and economic sanctions laws of Canada, the United States, the European Union and/or other jurisdictions. By accessing this website and/or downloading any software or other information, you represent and warrant that (i) you are not located in a country subject to comprehensive economic sanctions implemented by Canada, the United States or the European Union (which may include destinations such as Belarus, Crimea (region of Ukraine), Cuba, Iran, North Korea, Sudan and Syria) (“Sanctioned Countries”); (ii) you are not identified on, or owned or controlled by or acting on behalf of an individual or entity identified on, any restricted party lists maintained by Canada, the United States or the European Union (“Restricted Parties”); and (iii) you will not directly or indirectly export, re-export or otherwise transfer any Distech commodities, technology, or software to or for use in or by Sanctioned Countries, Restricted Parties or restricted end-uses (e.g, nuclear, chemical or biological weapons, rocket systems, unmanned aerial vehicles, or maritime nuclear propulsion).